assembled to order & individually inspected
protected by a one-year warranty
backed by responsive, personal customer support
Fit & Wear
Every AVARA timepiece is designed to wear comfortably across a wide range of wrist sizes. Whether you choose a strap, bracelet, or both, achieving the perfect fit is simple.
Adjustable Bracelets
Every AVARA bracelet includes a complimentary link adjustment tool, allowing you to size your watch comfortably at home.
Our bracelets are designed for easy resizing by removing or adding links as needed.
No visit to a jeweler is required.
Change Your Look
Every AVARA strap and bracelet is easily interchangeable.
Swap between leather and steel in just minutes to suit the occasion, season, or destination.
Additional straps and bracelets are available separately, allowing one watch to become many.
Universal Strap Fit
Every leather strap is fully adjustable and designed to comfortably fit a wide range of wrist sizes using a traditional buckle closure.
Simply choose the hole that provides your preferred fit.
Shipping & Delivery
Every AVARA timepiece is assembled to order and individually inspected before shipment. This process typically takes 3-5 weeks.
This allows us to ensure every watch meets our standards before it reaches your wrist.
Lead Time
- Assembly & Quality Inspection: 2–4 weeks
- Shipping begins immediately after inspection
- Tracking information is emailed once your order ships
Shipping
- Complimentary worldwide shipping
- Fully insured in transit
- Tracking included with every order
Warranty
Every AVARA timepiece is backed by a one-year international limited warranty, covering defects in materials or workmanship under normal use.
If an issue arises due to the way your watch was made, we'll repair or replace it at our discretion.
Our goal is simple: to ensure your AVARA performs exactly as intended.
What's Covered
Our limited warranty covers manufacturing defects including:
- Defects in materials or workmanship
- Mechanical movement failures caused by manufacturing
- Crown or winding issues resulting from assembly defects
- Defective hands, indices, or dial components
- Sapphire crystal defects not caused by impact
- Assembly-related issues affecting normal operation
What's Not Covered
The warranty does not cover:
- Normal wear and aging
- Cosmetic scratches, dents, or signs of daily use
- Accidental damage or impacts
- Water damage resulting from improper use or failure to follow water-resistance guidelines
- Damage caused by misuse, negligence, or improper care
- Unauthorized modifications or servicing
- Normal wear to leather straps, canvas straps, bracelets, buckles, or clasps
- Natural variations in genuine leather, stingray leather, wood, or other natural materials
Service Beyond Warranty
Mechanical watches are built to last for generations with proper care.
If your AVARA ever requires service outside its warranty period, we'll gladly assist with repairs, maintenance, or replacement parts whenever possible.
We'll always recommend the most appropriate solution before any work begins.
Need Assistance?
If something doesn't seem right, even if you're unsure whether it's covered, please contact us.
Every service request is reviewed individually, and we'll always do our best to find the best solution for you.
Email: support@avaraatelier.com
Returns & Exchanges
We want every AVARA timepiece to feel right from the moment it reaches your wrist.
If it isn't exactly what you expected, we're here to help.
Unused watches in like-new condition may be returned or exchanged within 30 days of delivery.
Return Eligibility
To qualify for a return, your watch must:
- Be returned within 30 days of delivery
- Be unworn and in like-new condition
- Include all original packaging
- Include the warranty card
- Include all accessories and documentation
Once received, every return is inspected before a refund is processed.
Exchanges
Prefer a different model or color?
Eligible watches may be exchanged within 30 days of delivery, provided they meet the same return conditions.
Exchange requests are subject to product availability.
If there's a price difference, we'll simply charge or refund the difference.
Non-returnable items
The following items are not eligible for return or exchange:
- Custom or personalized watches
- Custom Atelier commissions
- Watches showing signs of wear or damage
- Watches that have been modified or serviced by a third-party after delivery
- Gift cards
Return Shipping
Customers are responsible for return shipping unless the item arrived damaged or a manufacturing defect is confirmed.
We recommend using a fully insured, trackable shipping service.
AVARA cannot be responsible for returns lost or damaged during transit.
Refunds
Once your return has been received and inspected, refunds will be issued to the original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been approved.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the incorrect item, please contact us within 7 days of delivery.
We'll work quickly to resolve the issue at no additional cost.
Questions?
Need help before sending your watch back?
Our team is always happy to help.
email: support@avaraatelier.com
Servicing
Mechanical watches are designed to last for decades with proper care.
Every AVARA timepiece is built around reliable, serviceable components that can be maintained long after your warranty has ended.
Whether your watch simply needs routine maintenance or more extensive repairs, we're here to help.
Routine Servicing
Like any precision mechanical instrument, automatic watches benefit from periodic servicing.
We recommend a complete service every 5–7 years, depending on wear and environmental conditions.
Routine servicing helps maintain:
- Timekeeping accuracy
- Water resistance
- Lubrication of internal components
- Long-term mechanical reliability
Repairs
If your watch is damaged or develops a fault outside its warranty period, our team will gladly assist in arranging repair or replacement parts whenever possible.
Each service request is evaluated individually, and we'll always recommend the most appropriate solution before any work begins.
No repairs are carried out without your approval.
Replacement Parts
Because every AVARA watch uses high-quality, serviceable components, many individual parts such as: movements, crystals, crowns, straps, bracelets, and clasps, they can all be replaced if necessary.
Availability may vary depending on the model and production date.
Watch Care
To keep your watch performing at its best, we recommend:
- Wearing regularly or winding periodically
- Avoiding strong magnetic fields
- Rinsing with fresh water after saltwater exposure (when water resistant)
- Storing your watch in a cool, dry environment when not in use
- Having water resistance checked periodically if frequently exposed to water
Movements
Every AVARA watch is powered by a trusted Japanese automatic movement selected for its reliability, serviceability, and long-term durability.
Designed to be maintained rather than replaced, these movements can provide decades of dependable performance with proper care.